TRAVEL FEE

Our travel fees reflect the time, distance, and fuel costs incurred by our team, who use their own vehicles to attend events. These fees are based on travel from our South Melbourne head office, but our staff may be travelling in from outer suburbs to your event, so we need to ensure that our valued staff are fairly compensated for time spent on the road.

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🚗 Travel Fees
A flat collective fee applies, regardless of the number of staff attending.

- 0–10km: 59 (collective fee)

-11-20km: $69 (collective fee)

- 21-35km: $79 (collective fee)
- 36–45km $99 (collective fee)

-46-55kms $120 (collective fee)

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For events 56km and over:
A per-person travel fee applies due to extended travel times.

56-85km = $160pp

To calculate the distance from Chadstone Shopping Centre, simply search your location in Google Maps (e.g. "Chadstone to Berwick in kms").

🅿️ Melbourne CBD Parking
A $39 parking fee applies to all Melbourne CBD events—this covers access to secure parking facilities regardless of whether a dedicated bay is provided.

​For the seated high tea option, all tables and chairs are pre-delivered a day prior to the event.  Delivery fee is applicable.

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🚚 Delivery Locations & Fees
We proudly deliver across our service areas — please view our delivery map to see which tier your location falls into.
•     Tier 1 (closest to our base): $79
•     Tier 2: $99
•     Tier 3: $120

📍 Please note: Any locations outside of these tier areas are subject to quotation only.  We still service these areas, though only upon request.

COCKTAIL MENU

Upon booking, you’ll receive instant access to three set menus for finger food options.  Each menu consists of savory and sweet items.

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Upon booking you also receive instant access to set cocktail menus.  You choose one of these menus to be served at your event, each has 6 cocktails on it.  You also have the option to upgrade to our Premium Menu for a one‑off additional cost.  You can also add on a Wine & Sparkling Package if you’d like extra variety for your guests for an additional cost at time of booking.

Menu selections must be submitted no later than 2 weeks prior to your event date. If we haven’t received your choices by then, we will automatically allocate a menu for you to ensure smooth preparation.

Please note: diabetic‑friendly options can be catered for upon request.  Food dietary requirements can also be catered for at time of choosing menu.

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All alcohol arrives and departs with your mixologist, and RSA is strictly enforced, so please avoid pre‑loading before we arrive

HOUSE RULES

Cancellation of Your Event
If you cancel your booking, the Booking Fee deposit is strictly non‑refundable, regardless of the circumstance.
If you cancel 22 days or more prior to your event date, all monies paid (excluding the deposit) will be refunded.
If you cancel 21 days or less prior to the event, no monies will be refunded. As with any venue or event service provider, we have ongoing overheads, staffing commitments, and operational costs that remain payable regardless of cancellations. Late cancellations also prevent us from accepting other bookings for your date.

Cancellation by Clients
We do not provide refunds for clients who cancel within 21 days or less of the event, nor for no‑shows or guests who do not attend on the day. This applies in all circumstances.

Postponement of Event
If you need to postpone your event and notify us 22 days or more prior to the original event date, we can transfer your booking to a new date at no additional cost.  If you postpone 21 days to 1 day prior to the event, a $100 postponement fee applies to cover associated administrative and staffing costs.

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Airbnbs

Please note that the majority of hotels and also Airbnbs DO NOT ALLOW PARTIES.  Should you book any of our services and we undertake the event at the airbnb premises and you are found by the owner to be hosting an party unbeknown to the owner and are kicked out, we DO NOT refund ANY part of your event at all.  We enter premises based on the assumption that you have provided full disclosure to the owner of the premises.   

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Wild Weather

Event setup locations are subject to weather.  If you have booked your event for a public garden or a location beyond your control, and have to cancel on the day due to inclement weather and reschedule for another day a rescheduling fee of $250 is applicable.  The rescheduling fee covers the cost of wages and associated rescheduling expenses for The Cocktail Queen Mixologist.  If Third Party services have been hired, you may or may not be also liable for rescheduling costs for those services.

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